Hyfiniti was founded with the mission to help enterprises deliver a more dignified customer service experience. A team of visionary contact center professionals recognized a changing landscape created by customers who are socially connected, smartphone savvy, and generally more impatient. Cloud-based customer care solutions were thus created to address each of these opportunities: SoCoCare, InAppCare, and Hold-Free Networks.
Click on the logos below to learn more about each of these offerings.
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SoCoCare
SoCoCare delivers the market’s most intelligent and highly evolved Social Engagement solution for customer service and sales organizations. Our social engagement offering, Social CIM, provides a cohesive software and services approach to managing the thousands of real-time social conversations about your company and your competitors. Social CIM is designed to optimize overall efficiency and truly cater to the contact center’s social needs, while delivering a more dignified customer experience.
Learn more at sococare.com
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InAppCare
InAppCare adds real-time customer service technology to your existing smartphone application. Our cloud-based service makes it easy to upgrade your smartphone App with overlay technology. InAppCare’s suite of mobile customer care capabilities is everything your app needs and everything your customers value.
Learn more at inappcare.com
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Hold-Free
Hold-Free Networks provides cloud-based queuing solutions so that your consumers do not have to wait on hold for customer service. We offer three ways for enterprises to improve the customer experience: Web Callback, Mobile Callback, and our branded Q-Free™ service.
Learn more at holdfree.com
